At Honey Grab, our goal is to find the hottest and most unique products in the world and bring them to our customers.

Due to the uniqueness of items, we source from various warehouses around the world, and shipping times can take longer than regular items. All orders are processed within 1-3 business days and are shipped out to you as soon as the products are available. International shipping times can take anywhere from 2 to 6 weeks depending on your location and other logistical factors, such as customs clearance and local import laws. 

You, the buyer, are responsible for any handling fees, taxes, VAT, tariffs, duties, and customs clearance charges required by your country for importing consumer goods. We are not involved and do not know the customs regulations and charges in your country, as they vary around the world. As an international consumer, please do your research to ensure that there are no surprise charges when clearing your package through customs and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local post or customs office for more information. It is the full responsibility of the customer to verify any customs charges, duties, and required procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for your order.

Honey Grab is not responsible for lost, misplaced, or delayed shipments or damaged freight by the shipping carriers after they have been delivered. Honey Grab cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided by the customer. The customer accepts full responsibility to file any claim with the carrier for damaged and/or lost shipments. We are not responsible for delivery errors via carrier or incorrect shipping information. 

If the package is lost in transit and has not been delivered without delivery confirmation, Honey Grab guarantees that it will resend these lost packages or provide a full refund.

Returns

There are no cancelled orders due to the automatic processing of orders and international shipping times, so all sales are 100% final. However, once you receive your items, you can get a refund for any unused items that you want to return by shipping them to our returns center within 30 days of your order. 

If 30 days have passed since your order was marked "delivered," we unfortunately will not be able to offer you a refund. Once we have received the item, we will inspect the item to make sure that it has been unused, and once deemed returnable, we will issue you your full refund. Your refund will be issued in the form of the original purchase method. Please be patient as some banks take a week or so to credit the refund into your account. If after a week you have still not received your refund, please contact your bank and they will be able to report any issues. You may also contact us at any time if you require further information relating to your order or refund.

If you change your mind about your purchase, you may also send it back to us and we can offer you store credit on the price of the item once it has passed our returns process.

We are always available to answer any questions or concerns you may have. We are committed to quality customer service and strive to build long lasting relationships with our customers through excellent communication.

We pride ourselves as being transparent and 100% accessible to our customers. We are just one email away, so don't hesitate to write to us with any questions or concerns and we will be happy to help.